Tour Managers

JGTG is seeking to expand its team of Tour Managers to help deliver our tours for the current and next season.

We are seeking individuals who are friendly, confident, well-travelled, patient, discreet, organised, efficient, numerate, and able to work well with both our customers, coach drivers and suppliers. Tour Managers should be in good health with a decent level of physical fitness, as the work can be demanding with long hours. A second language (preferably French or Italian) would be an advantage for those seeking to take European tour work.

Whilst previous experience is preferred, there will be some opportunities for those starting out in this role so please contact recruiting@justgoholidays.com with your c.v. for more information.

**Tour Managers are engaged as an independent contractor providing services under a contract of services agreement and are therefore responsible for, and will account to the appropriate authorities for, all income tax liabilities and national insurance or similar contributions payable in respect of the payments made under their agreement. You will be required to provide your own adequate insurance cover. Please note, work is seasonal and not back-to-back so may suit those for whom full time employment is not required.

Competitive salary/ Part-time/ Cheltenham office based
No Agents please

We are looking for a proactive, organised and personable People & Payroll Office Assistant  to join our busy team. This is a fantastic opportunity for someone who enjoys variety within their role and is passionate about delivering excellent colleague support while helping to maintain an efficient, safe and welcoming office environment.

Working closely with the Chief Customer & People Officer, you will support the day-to-day operations of the HR function alongside coordinating payroll administration and office facilities management. This role offers exposure across multiple areas of the business and would suit someone who thrives in a fast-paced environment, enjoys building strong working relationships and takes pride in delivering high standards of accuracy and organisation.

Strong attention to detail alongside a positive, can-do attitude will be essential as you support payroll coordination, HR administration, colleague engagement activities and office management responsibilities. Key accountabilities include:

HR Administration & Colleague Support

• Support and maintain day-to-day HR administration, ensuring colleague records and HR systems remain accurate and up to date
• Assist with recruitment activities including advertising vacancies, arranging interviews and onboarding new starters
• Prepare colleague documentation including contracts, offer letters, probation reviews, job change documentation and leaver letters
• Coordinate colleague engagement initiatives including training days, wellbeing activities, awareness campaigns and company events
• Manage holiday administration and reporting
• Support the review and updating of HR policies and procedures

Payroll Administration

• Coordinate the monthly payroll process alongside the external payroll provider
• Collate payroll information including new starters, leavers, salary changes and benefits
• Respond to payroll-related colleague queries
• Ensure payroll processes comply with HMRC legislation including SSP, SMP and P60 requirements
• Support pension auto-enrolment administration and associated payroll activities

Office & Facilities Management

• Help maintain a safe, welcoming and efficient office environment for all colleagues and visitors
• Coordinate office maintenance, cleaning and contractor activities
• Manage office stationery and supplies, ensuring stock levels are maintained
• Ensure meeting rooms, communal areas and facilities are organised and fit for purpose
• Coordinate postal deliveries and distribution
• Manage the office car parking rota and room bookings
• Ensure all office servicing and compliance checks are completed in line with regulations including Fire, Health & Safety requirements
• Support risk assessments and day-to-day implementation of Health & Safety procedures
• Act as the first point of contact for visitors and reception duties

Technically, you will have previous payroll and office administration experience alongside strong organisational and communication skills. Experience within HR administration and knowledge of HR legislation would also be advantageous.

More importantly, you will be highly organised, adaptable and confident managing multiple priorities while maintaining excellent attention to detail. You will have strong Microsoft Office skills and enjoy working collaboratively across the business while building positive working relationships with colleagues and external suppliers alike.

This is a fantastic opportunity to join a forward-thinking business where you can make a real impact on colleague experience and workplace culture while developing your skills across HR, payroll and office management.

If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks / attractions, and European holidays, including Cruises, through a number of distinct brands. We are an age-friendly workplace, and our values are at the core of what we do.

Our Company Values:

• We care a lot
• We've got soul
• We make it easy
• We are in this together

We are looking for someone ideally with previous travel administration experience for this varied and busy role. The main duties include the following:

• Reporting to the Admin Operations Team Manager, working as a team player to help administer all areas of tour delivery, tour loading and stock management
• Create written itineraries from the tour set up sheets for customers, drivers and tour managers.
• Assisting with event and show ticketing and distribution
• Deal with general day to day correspondence from suppliers and any other related administration.
• Finalise operational details with hotels and suppliers, such as arrival/departure times, parking, mealtimes and menus
• Carry out final pre-departure checks
• Assist with administrative tasks in relation to the T4 booking system
• Sending room requests / additional stock requests to hotel suppliers – to maximise on-sale opportunities and minimise waitlists
• As part of the Admin Operations Team assist with various tasks in the department including client documentation, excursion venue bookings and many other associated administrative tasks.
• Produce and distribute customer documentation.

We are looking for an excellent communicator with strong administration skills and great attention to detail. Reliable and enthusiastic, highly organised, able to prioritise their workload in a fast-paced environment and can work to deadlines. Have solid teamwork skills with a strong work ethic and be confident to use their own initiative.

The full-time position includes rota’d weekend cover with time off in the week when covering weekends.

If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Cheltenham based/ Hybrid/ Remote

The Specialists Journey Group is a collection of some of the world’s finest niche tour operators made up of a number of specialist brands, including Brightwater Holidays – the UK’s leading garden, scenic Scottish and special interest tour operator, Andante Travels – a leading provider of archaeological, cultural and historical holidays, and Dream Challenges a fundraising event service to UK charities.

We are looking to recruit a passionate and experienced Travel Operations Executive to work within our Product & Operations’ team, to oversee the operational delivery of tours (including supplier management, logistics, guest requirements, documentation and tour support), alongside contributing to the development of inspiring tour itineraries. Commercial acumen alongside effective problem solving and decision making skills are hugely important in this role.

We are looking for someone with strong logistical coordination and organisational skills, as well as having a high level of attention to detail. Collaborative and customer focussed, with a drive to deliver exceptional levels of service standards, you will use your excellent communication skills to manage suppliers and resolve issues. Specific accountabilities include:

• Take operational ownership of tours from handover through to completion, ensuring all elements are delivered smoothly and in line with company standards.
• Coordinate and confirm all operational components of tours, including accommodation, transport, site visits, special access arrangements, and supplier services.
• Manage supplier relationships on allocated tours, proactively resolving operational issues and challenging supplier-led changes to achieve the best possible outcome for guests and the business.
• Maintain accurate tour records and booking information, ensuring all operational updates, amendments, and guest requirements are clearly documented and communicated.
• Monitor tour progress and provide regular operational updates to the Operations Manager, highlighting risks, issues, booking concerns, or proposed itinerary deviations.
• Liaise with suppliers regarding room allocations, release periods, and booking amendments in line with tour demand and operational requirements.
• Ensure supplier payments, due dates, and financial commitments are accurately tracked and processed in a timely manner.
• Coordinate and communicate all guest-specific requirements, including rooming, dietary needs, travel arrangements, and additional services, ensuring these are confirmed with suppliers and tour staff.
• Communicate operational changes to internal departments, tour staff, and guests where required, ensuring expectations are managed effectively.
• Prepare, check, and distribute all guest and tour documentation within agreed timelines and company standards.
• Arrange travel and logistics for tour staff within agreed budgets and operational requirements.
• Produce detailed operational packs for Tour Staff, including schedules, booking confirmations, supplier information, and tour cash documentation.
• Ensure compliance with GDPR, Health & Safety, and company operational procedures across all tour activity.
• Verify that accommodation providers and local transport suppliers meet required Health & Safety audit standards.
• Deliver pre-tour operational briefings with Tour Staff, ensuring they are fully informed of itineraries, responsibilities, and any known operational concerns prior to departure.
• Support continuous improvement of operational processes and contribute feedback on itinerary delivery and supplier performance.
• Provide operational support to the Sales & Customer Care teams during peak periods, including handling incoming calls as part of the overflow support team.

This is a fantastic opportunity to join a forward thinking business with a collection of amazing travel brands, and be a part of an exciting growth journey.  If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application along with salary expectations to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay!

Competitive salary/ Cheltenham
No Agents please

We're looking for an experienced and forward-thinking leader to head up our Sales Contact Centre and Customer Services teams. This is a pivotal role within our travel business, responsible for increasing revenue, improving conversion rates and ensuring every customer interaction reflects our commitment to outstanding service.

You'll lead high-performing teams across sales and customer service operations, developing an omnichannel contact strategy that delivers results across phone, email, live chat, social media and digital channels.

We're particularly interested in candidates who have successfully used automation, AI, self-service technology and process improvement initiatives to reduce avoidable contacts, improve efficiency and allow teams to focus on higher-value customer interactions and sales opportunities.

What You'll Be Doing

• Driving sales performance, conversion and revenue growth through the Contact Centre.
• Leading and developing sales and customer service teams.
• Creating exceptional customer experiences across all contact channels.
• Managing customer feedback, complaints and complex escalations.
• Ensuring compliance with Package Travel Regulations and company policies.
• Using data and insight to improve performance and customer outcomes.
• Implementing automation and digital solutions to streamline processes.
• Working closely with senior stakeholders to influence commercial performance and customer strategy.

What We're Looking For

• Proven experience leading a sales-focused contact centre or customer operations function.
• A strong track record of delivering commercial growth through increased conversion and retention through contact centres.
• Experience managing customer service and complaint handling teams.
• Expertise in workforce planning, performance management and coaching.
• Strong analytical and reporting capabilities.
• Excellent leadership, communication and stakeholder management skills.
• Ideally some experience optimising automation, AI, self-service solutions while maintaining and enhancing customer experience.

Why Join Us?

This is an opportunity to make a real impact within a growing and forward thinking travel business. You'll be able to help influence our customer contact strategy, drive meaningful change and introduce innovative solutions that improve both customer experience and commercial performance.

If you're passionate about leading people, delivering commercial results and embracing technology to transform customer operations, we'd love to hear from you.

If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.