Tour Managers

JGTG is seeking to expand its team of Tour Managers to help deliver our tours for the current and next season.

We are seeking individuals who are friendly, confident, well-travelled, patient, discreet, organised, efficient, numerate, and able to work well with both our customers, coach drivers and suppliers. Tour Managers should be in good health with a decent level of physical fitness, as the work can be demanding with long hours. A second language (preferably French or Italian) would be an advantage for those seeking to take European tour work.

Whilst previous experience is preferred, there will be some opportunities for those starting out in this role so please contact recruiting@justgoholidays.com with your c.v. for more information.

**Tour Managers are engaged as an independent contractor providing services under a contract of services agreement and are therefore responsible for, and will account to the appropriate authorities for, all income tax liabilities and national insurance or similar contributions payable in respect of the payments made under their agreement. You will be required to provide your own adequate insurance cover. Please note, work is seasonal and not back-to-back so may suit those for whom full time employment is not required.

Competitive salary/ Bonus
No Agents please

We are looking for a highly driven, commercially focussed Revenue Optimisation Manager to drive revenue and passenger growth leading to sustainable profitability. This role will lead the Commercial and Insight Team and oversee the commercial performance of our UK and European touring portfolio, Group’s online marketing activity and delivering revenue growth through digital marketing channels. Reporting to the Commercial Director, the role is pivotal in ensuring performance is actively tracked, risks are mitigated, and commercial opportunities are identified and exploited in line with group targets.

We’re looking for a strategic planner with experience of pricing and yield management, forecasting, and leadership. Highly numerate with a solid understanding of consumer psychology and market dynamics you will work closely with Product, Marketing, Operations, and Insight teams to ensure the touring portfolio is optimised from launch through departure.

A creative and inspiring leader, along with strong analytical and problem solving skills, specific accountabilities include:

Commercial Planning & Portfolio Strategy

• Partner with the Commercial Director to develop annual and seasonal plans for capacity, pricing, and product mix that deliver against group revenue, passenger, and profit targets.
• Lead coach route planning, using customer database insights, geographic demand patterns, and historical performance to optimise routing, feeder strategy, and regional coverage.
• Drive route development, identifying new growth areas, underserved markets, and opportunities to expand or refine the touring portfolio.
• Make clear, data-led capacity recommendations, balancing demand signals, operational constraints, and margin targets.
• Work closely with Product Heads to ensure performance learnings are embedded into new contracting cycles, new product development, and annual budget planning.

Pricing Strategy & Management

• Set and maintain pricing strategies using historic performance, demand trends, and competitor analysis to ensure competitiveness and profitability.
• Monitor price performance throughout the sales cycle, actively managing opportunities to increase, decrease, or promote products in response to booking pace, load factors, and market conditions.
• Ensure pricing decisions are clearly communicated and implemented accurately across systems and channels.

Yield Management & Sales Optimisation

• Proactively identify opportunities for additional capacity, working with contracting and operations teams to assess feasibility and commercial return.
• Optimise yield through a combination of pricing actions, promotional activity, consolidation, and capacity adjustments.
• Work closely with Product Marketing to align sales focus, promotional plans, and campaign timing with commercial priorities and performance targets.
• Monitor underperforming products and implement recovery or mitigation strategies where required.

Performance Monitoring & Commercial Steering

• Track and report on key performance metrics, including revenue, passenger volumes, yield, and profit versus budget and forecast.
• Provide regular performance insight and recommendations to the Commercial Director, highlighting risks, opportunities, and required interventions.
• Support senior commercial steering by translating performance data into clear actions and priorities.

Forecasting & Data Development

• Lead the continual development and refinement of robust forecasting models, improving accuracy and responsiveness to market changes.
• Produce detailed passenger (pax) forecasts across all products, feeding into the Data Warehouse to support revenue, margin, and operational forecasting.
• Work with Insight and Finance teams to ensure forecasts are aligned, well-understood, and consistently applied across the business.

The ideal candidate will not be afraid to challenge the status quo – an attitude of continuous testing, learning and improving to deliver strong and improved revenue/ passenger growth is vital for this role. Advanced Excel skills are essential.

This is a fantastic opportunity to join a forward-thinking business where you can make a real impact on colleague experience and workplace culture while developing your skills across HR, payroll and office management.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Full time and Part time hours considered
Competitive Salary and Bonus Scheme
No Agents please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks / attractions, and European holidays, including Cruises, through a number of distinct brands.

We are an age-friendly workplace, and our company values are at the core of what we do:

• We care a lot
• We've got soul
• We make it easy
• We are in this together

Do you love talking and helping customers ? Do you enjoy working in a team that works together to deliver memorable experiences for customers? If yes, this role is for you ! We are looking for customer friendly, experienced Reservation Sales Consultants to work as part of our busy Reservations team.

Putting the customer at the heart of all we do, the role includes:

• Selling holidays and tours to suit customer requirements;
• Selling holiday insurance and other related products;
• Responding to customer enquiries efficiently and professionally;
• Accurately taking customer payments;
• Providing exceptional service to our customers along with looking for further sales opportunities;
• Logging all customer booking details onto the Company’s computerised booking system;
• Completing paperwork to be sent out to customers;
• Processing brochure requests;
• Maintaining up-to-date product and tour knowledge in order to provide excellent customer service.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient, along with the ability to maximise every sales opportunity. Prior hospitality or customer service experience ideally in a travel environment is desirable. Full training and support will be provided.

As our Reservations office is open seven days a week, flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

If you feel you have the relevant experience and attributes for this role, please send your CV to Helen Moylan/ HR Director via recruiting@justgoholidays.com without delay.

Benefits include:

• 25 days holiday plus your birthday off
• Option to buy additional holidays
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Friends and family discount
• Free fruit in the office
• Referral programme
• Reservations Commission pay

Full time/ Cheltenham office based or Hybrid/ Remote considered
No Agents please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value-for-money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks and attractions, and European holidays, including Cruises, through a number of distinct brands. We are an age-friendly workplace, and our values are at the core of what we do.

We are looking for an experienced Front-End Developer to join our team and help improve and evolve our digital customer experience through UX improvements, front-end development and website optimisation.

This role is ideal for someone who combines strong front-end development experience with a passion for user experience and web design. You will be confident reviewing existing website journeys, identifying opportunities to improve usability and accessibility, and working collaboratively to deliver practical solutions.

Working closely with our marketing, creative and technical teams, as well as external development partners, you will play a key role in improving our websites and creating engaging, accessible and effective experiences for our customers.

The main duties include the following:

• Review and improve existing website experiences, identifying opportunities to enhance usability, accessibility and customer journeys.
• Work on key digital projects including improvements to booking journeys and mobile optimisation.
• Build, update and optimise responsive website components across CMS and ecommerce platforms.
• Translate design concepts into effective front-end solutions using modern web technologies.
• Provide input and constructive feedback on website designs, ensuring solutions are user-focused, accessible and practical.
• Carry out browser, device and responsive testing to ensure consistent experiences across platforms.
• Investigate and resolve front-end issues, identifying improvements to website functionality and performance.
• Work collaboratively with internal teams and external development partners to deliver high-quality digital experiences.
• Share knowledge, provide guidance and support best practice within the team, including mentoring junior colleagues.
• Contribute to ongoing website improvements, reusable components and optimisation activity.

We are looking for someone with strong commercial experience building and improving customer-facing websites. You will have a strong understanding of UX/UI principles and enjoy working across both design and development.

You will have:

• Extensive experience in front-end development or a similar web development role, with a strong understanding of UX/UI principles and responsive web design.
• Strong experience with HTML and CSS.
• Experience with JavaScript would be advantageous.
• Strong understanding of responsive design, mobile optimisation and accessibility standards.
• Experience reviewing websites from a user experience perspective and identifying practical improvements.
• Experience working collaboratively with designers, marketers, developers and external partners.
• Strong attention to detail and the ability to balance technical considerations with customer needs.
• Experience with CMS and ecommerce platforms, website performance optimisation, analytics, SEO considerations and modern front-end frameworks would be advantageous.
• Management experience is not required; however, you should be comfortable sharing knowledge, supporting colleagues and helping others develop their skills.
• Reliable and enthusiastic, you will be organised, collaborative and confident working independently to identify improvements and deliver high-quality digital solutions.

This is a full-time position based at our offices, or hybrid or remote (with monthly visits to the office), working as part of a collaborative and supportive Marketing team.

If you feel you have the relevant experience, attributes, and passion for this role, please send your CV and letter of application to Helen Moylan / Chief Customer & People Officer at recruiting@justgoholidays.com.

Competitive salary/ Cheltenham
No Agents please

We're looking for an experienced and forward-thinking leader to head up our Sales Contact Centre and Customer Services teams. This is a pivotal role within our travel business, responsible for increasing revenue, improving conversion rates and ensuring every customer interaction reflects our commitment to outstanding service.

You'll lead high-performing teams across sales and customer service operations, developing an omnichannel contact strategy that delivers results across phone, email, live chat, social media and digital channels.

We're particularly interested in candidates who have successfully used automation, AI, self-service technology and process improvement initiatives to reduce avoidable contacts, improve efficiency and allow teams to focus on higher-value customer interactions and sales opportunities.

What You'll Be Doing

• Driving sales performance, conversion and revenue growth through the Contact Centre.
• Leading and developing sales and customer service teams.
• Creating exceptional customer experiences across all contact channels.
• Managing customer feedback, complaints and complex escalations.
• Ensuring compliance with Package Travel Regulations and company policies.
• Using data and insight to improve performance and customer outcomes.
• Implementing automation and digital solutions to streamline processes.
• Working closely with senior stakeholders to influence commercial performance and customer strategy.

What We're Looking For

• Proven experience leading a sales-focused contact centre or customer operations function.
• A strong track record of delivering commercial growth through increased conversion and retention through contact centres.
• Experience managing customer service and complaint handling teams.
• Expertise in workforce planning, performance management and coaching.
• Strong analytical and reporting capabilities.
• Excellent leadership, communication and stakeholder management skills.
• Ideally some experience optimising automation, AI, self-service solutions while maintaining and enhancing customer experience.

Why Join Us?

This is an opportunity to make a real impact within a growing and forward thinking travel business. You'll be able to help influence our customer contact strategy, drive meaningful change and introduce innovative solutions that improve both customer experience and commercial performance.

If you're passionate about leading people, delivering commercial results and embracing technology to transform customer operations, we'd love to hear from you.

If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Full time/ Cheltenham office based or Hybrid/ Remote considered
No Agents please

The Specialists Journey Group is a collection of some of the world’s finest niche tour operators made up of a number of specialist brands, including Brightwater Holidays – the UK’s leading garden, scenic Scottish and special interest tour operator, Andante Travels – a leading provider of archaeological, cultural and historical holidays, and Dream Challenges – a fundraising event service to UK charities.

We are looking for a highly organised and detail-focused Web Content Coordinator to join our Marketing team. This is an exciting opportunity for someone who enjoys working with website content and ensuring online information is accurate, visually consistent and easy for customers to navigate.

Reporting to the Head of Digital, you will support the day-to-day maintenance of the Group’s websites. Working closely with Product, Studio and Marketing teams, you will help ensure our websites accurately showcase our holidays and provide customers with clear and up-to-date information.

The main duties include the following:

• Maintain website pages and digital content using our Content Management System (CMS), ensuring information is accurate, up to date and presented to a high standard.
• Create and update website pages using existing templates and content modules.
• Update product-related website information, including holiday copy, imagery, categorisation and pricing details.
• Support basic SEO updates, including page titles, metadata and content improvements following guidance.
• Work collaboratively with Product, Studio and Marketing teams to ensure website content reflects current campaigns, promotions and product updates.
• Carry out visual and functional checks before and after publishing content across desktop and mobile devices.
• Ensure website layouts, formatting and page structures remain consistent.
• Support ongoing website maintenance, including content amendments, page removals, redirects and scheduled updates.
• Proofread website content to ensure accuracy, consistency and adherence to brand guidelines.
• Assist with other website administration and digital marketing tasks as required.

We are looking for a proactive, organised and detail-oriented individual with an interest in digital content and websites. You will be able to manage multiple priorities, work accurately to deadlines and collaborate effectively with colleagues.

This role would suit someone looking to develop their career in digital content, who enjoys working with websites, content management systems and detail-focused administration.

The ideal candidate will have:

• Experience working with website content, CMS platforms or digital administration (experience with a CMS is desirable).
• Strong attention to detail, proofreading and communication skills.
• Experience working with digital assets, spreadsheets and content formatting.
• An understanding of basic SEO principles, metadata and website structure.
• Knowledge of responsive design and customer journeys would be desirable.

A degree or equivalent experience would be advantageous, demonstrating strong written communication skills, attention to detail and the ability to manage information accurately.

This is a full-time position based at our offices, or hybrid/remote (with monthly visits to the office), working as part of a collaborative and supportive Marketing team.

If you feel you have the relevant experience, attributes, and enthusiasm for this role, please send your CV and letter of application to Helen Moylan / Chief Customer & People Officer at recruiting@justgoholidays.com.

Competitive salary
Working 5 days in 7 including weekends on rota basis
No Agents please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks / attractions, and European holidays, including Cruises, through a number of distinct brands.

We are an age-friendly workplace, and our values are at the core of what we do.

We're looking for an organised and customer-focused Transport Operations Assistant to join our busy Transport Team.

In this varied and fast-paced role, you'll play a key part in ensuring our tours run smoothly by supporting drivers, coach operators, tour managers and customers with day-to-day operational and logistical queries across the UK and Europe. You'll work closely with colleagues across the business to help deliver exceptional holiday experiences while providing vital administrative support to our transport operation.

The main duties for this varied and service delivery-based role will include the following:

• Act as a primary point of contact for drivers and coach operators, ensuring they have the information and support needed to deliver our tours to the highest standard.
• Assist with the planning and logistical delivery of our coach operations, including tour routing and scheduling.
• Coordinate feeder vehicle requirements and transport arrangements.
• Deal efficiently and effectively with incoming telephone calls and emails from external (coach operators, taxi operators, ferry companies, tour managers, and hoteliers) as well as internal departments such as Finance, Operations, Administrations, Reservations, and customers.
• Assist with the planning and booking of customer flight and rail travel.
• Maintain accurate information across our internal systems (T4 and jNet).
• Prepare and distribute driver itineraries and customer pick-up lists before tour departures.
• Manage last-minute customer changes and cancellations, ensuring all relevant stakeholders are kept informed (coach operators, drivers, feeder operators, port staff, on-call staff, Reservations, hoteliers).
• Work on a rota basis to cover the after-hours phone (after training), as well as working regular weekends, plus mid-week on a rota with early and late shift patterns.
• Work collaboratively with our Customer Contact Team to resolve lost property enquiries efficiently and cost-effectively.
• Occasionally accompany visits to key transport providers.

We're looking for a highly organised and proactive individual with excellent communication and interpersonal skills, who is passionate about delivering outstanding customer service. The successful candidate will be able to prioritise a varied workload, work effectively as part of a team, and use their own initiative to solve problems and make informed decisions. Strong IT skills and confidence in using a range of computer systems are essential.

Previous experience in the travel, tourism or coach operations industry would be advantageous, but we also welcome applications from candidates with experience in logistics or other operational roles. A good knowledge of UK geography would be beneficial. Full training will be provided to support the successful candidate in developing the knowledge and skills needed for the role.

As our tours operate 24 hours a day, every day of the week, flexibility in terms of working hours is an absolute must.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay!

Competitive salary
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classis seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.

We are an age-friendly workplace, and our values are at the core of what we do.

We are looking for someone who is passionate about data, with analytical experience in either the travel sector, or within a stock management or analytics’ role. Sound commercial awareness coupled with strong numerical and Excel skills and a real can-do attitude are key for someone to join our Commercial Team. This detailed conscious role will appeal to someone who enjoys working in a team and has the tenacity to monitor and understand sales performance data.

Specific accountabilities include the following:

• Monitor yield, identify gaps and provide information leading to campaign decisions.
• Ensure all department administrative tasks are updated to aid in strategic business decisions, which includes collation of booking statistics and communicating additions and cancellations to the tour programme.
• Monitor competitor performance, perform competitive benchmark studies and follow market trends, identifying key areas for improvement.
• Measure pricing strategies, booking trends and booking pace of a variety of holiday market segments.
• Contribute to a weekly dynamic forecast of expected passenger, revenue and margin results, variances and budget comparisons.
• Assess, analyse and price group business strategies.
• Analyse overall monthly tour performance and report findings to the Commercial team.
• Conduct quarterly performance review and support strategic and tactical decisions.
• Support the revenue budget process.
• Continually review processes and practices to implement improved efficiencies to ensure processes are as streamlined as possible.
• Maintain professional internal and external relationships that meet company core values.
• Main point of contact for the Commercial inbox and general day-to-day enquiries.
• Assisting with ad-hoc departmental reporting.

Ideally you will have good UK geographical knowledge, and even experience of Power BI, persistence, resilience and determination to see a process through to the end is more important. Although the ideal candidate will ideally have a track record in a similar role, we are open to applicants with a desire to learn and to develop their proven numerical and detail conscious skills.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application along with salary expectations to Helen Moylan/ Chief Customer and People Officer at recruiting@justgoholidays.com without delay!