Booking Conditions
Please read these Booking Conditions carefully which apply to all short breaks and holidays booked with National Holidays.
1. Definitions
In these Conditions of Booking, "we", "us" and
"our" are references to National Holidays Tours
Limited and "you" and "your" are references to the
person booking the Holiday with us.
"The Holiday" means the holiday which you have
reserved and which we will provide to you under
the Contract.
2. Transportation
When you contact us to make a booking, we
act as an agent for National Holidays Ltd, the
provider of the transportation. We reserve the
right to substitute the carrier if necessary.
When we have confirmed your booking a contract
exists under which we accept responsibility for
the provision of all transport services described in
our brochure.
3. The Contract
These Conditions of Booking and the Confirmation
of Booking will be part of the Contract.
Under the Contract we agree, subject to these
Conditions of Booking and the Confirmation
of Booking, to provide the Holiday to you and
anyone on whose behalf you book the Holiday.
4. Booking Confirmation
If you have booked on-line or have booked by
telephone or through an agent and have received
a copy of our current brochure, the Contract will
come into effect as soon as you have booked.
If you have booked by telephone or through
an agent and have not received a copy of our
current brochure you may notify us that you have
changed your mind; within 5 days of confirmation
of your booking; or more than 7 days before the
start of your holiday - which ever is the sooner.
In this instance we may refund your deposit and
any insurance premiums. Once the contract
exists, your rights to cancel are set out in clause 11.
5. Holiday payment
| Holiday Duration | UK | Europe, Ireland & Channel Islands |
|---|
| 2 days | £35 | - |
| 3 days | £35 | £35 |
| 4 days | £45 | £50 |
| 5 days | £45 | £50 |
| 6 days | £60 | £65 |
| 7 days | £70 | £70 |
| 8 days | £70 | £80 |
| 9 days | - | £90 |
| 10 - 11 days | - | £100 |
| 12 - 13 days | - | £100 |
| 14 - 15 days | - | £100 |
Holidays with included tickets/admission may
occasionally require a higher deposit payment.
The deposit (including any insurance premiums)
belongs to us as soon as the contract comes into
existence. You must pay the full price to us at least
6 weeks before departure. If you do not make this
payment on time, we reserve the right to cancel the
holiday and keep the deposit.
There will be no charge made when using a credit
or debit card although we do reserve the right to
pass any supplementary charges to our customers
by way of a nominal charge.
Your holiday price includes the provision of our
holiday confirmations in a digital format. Paper
copies posted out to customers will incur a small
charge and will normally only be issued on request.
2018 Departures - please note that for 2018
departures full payment is due 4 weeks before
departure.
6. Minimum number of passengers
Our holidays are organised on the basis that a
minimum number of persons will travel. If we
receive insufficient bookings then we may cancel
the Holiday in which case we will notify you of this
at least 7 days before the date of departure.
7. Advertised Facilities
Some of the advertised facilities on our holidays
(for instance leisure facilities) may attract a
supplementary charge.
8. Inclusive Breaks
UK Licensing Legislation stipulates that alcoholic
drinks promotions may not be unlimited. Most
inclusive breaks will include a maximum number
of alcoholic drinks available to each guest per
day, and may use a drinks voucher or bar-credit
system to comply with licensing laws.
9. Changes to your holiday
We regret that there may be circumstances in
which we have to change the details of your
Holiday. If the changes that we make are only
minor, for instance an alteration to your seat
numbers, then we will attempt to notify you of
these changes as soon as possible and the
Contract will continue in force.
In the unusual event that we have to make a
significant change to your Holiday (for example
a change in resort, a notable deletion from
the holiday itinerary, a change of departure or
arrival date or a downgrade in the quality of
accommodation offered to you) we will notify you
as soon as possible.
If we make a significant change to the Holiday
before your departure, you may cancel your
Holiday by notifying us within 5 working days
of receipt by you of our notification (or, in
exceptional circumstances, within a shorter
period of time if our notice to you so requires). If
you cancel your Holiday in accordance with this
clause we will reimburse in full, the deposit and
any other monies received from you in respect of
the Holiday.
10. Price revision
We may alter the price of the Holiday in certain
circumstances but in no circumstances will we
make any increase in price less than 7 days
before the start of the Holiday. We may only
increase the price of your Holiday to the extent
that the cost is increased due to rises in the rates
of value added tax or other dues, taxes or fees
chargeable for services such as embarkation
or disembarkation fees at ports or that the cost
increases as a direct result of exchange rate
fluctuations. We will always bear the first 2% of
any such increased cost. If the total cost rises
by more than 10% then this will be a significant
change to your Holiday and you may cancel it in
accordance with clause 9.
11. If you wish to cancel your holiday
You may cancel the Holiday in accordance with
clause 9 if we make a significant change to your
Holiday.
In all other circumstances if you cancel your holiday then we will make the following cancellation charges:
| Number of days before the Holiday starts that cancellation is made | Cancellation charge |
|---|
| More than 42 days | Deposit only |
| 22 to 42 days | 30% of total Holiday price |
| 15 to 21 days | 50% of total Holiday price |
| 8 to 14 days | 75% of total Holiday price |
| 7 days or less | 100% of total Holiday price |
2018 Departures - please note that for all 2018
departures if you cancel your holiday between
22 and 30 days there will be a 30% charge and
more than 30 days before departure loss of
deposit.
12. Transferring your holiday
If for circumstances beyond your control (for
example if you are unfit to travel due to illness or
you are called for jury service)) you are unable to
go on the Holiday you may transfer your Holiday
to another person provided you notify us as soon
as possible and at least 7 days before departure.
We shall be entitled to charge a £10
administrative charge and to charge you for any
other additional costs incurred by us as a result
of the transfer of the Holiday. Both you and the
person to whom you transfer the Holiday will
be liable to us for proper performance of this
Contract.
If you wish to change any other details of your
Holiday (for example the point at which you join)
we will endeavour to meet your requirements so
far as possible. However, we reserve the right
to charge a £10 administration charge and to
charge you for any other costs which we may
incur as a result of your change.
13. Law & jurisdiction
English law applies to this Contract and the
English courts shall hear any claims brought
under it.
14. Circumstances beyond our control
We shall not be liable for any delay in performing
any of our obligations under this Contract where
the delay is due to circumstances beyond our
control. Examples of circumstances beyond our
control are strikes and exceptionally bad weather.
However, if any of our suppliers or agents let us
down, this will not be treated as being a cause
beyond our control.
15. Holiday insurance
We require you to take out holiday insurance
when travelling to Ireland, the Channel Islands or
the Continent. On travel within the UK, we strongly
recommend that you take out insurance.
We are able to offer a competitively priced holiday
insurance policy. If you prefer, you may take out
alternative holiday insurance but we will require
you to provide us with evidence of the insurance
policy and cover where travel is to Ireland, the
Channel Islands or the Continent. Consistent with
all travel insurance policies when you take out our
holiday insurance you must declare any reason,
medical or otherwise which may influence the
insurers’ decision in accepting you for cover.
National Holidays cannot be held responsible for
costs arising from a failure to take out adequate
holiday insurance cover.
16. Our liability and responsibility to you
We take every care to ensure that your Holiday
will be as enjoyable and as safe as possible.
If anything goes wrong with your Holiday that is
directly our fault then we accept responsibility to
compensate you.
We also accept responsibility to compensate
you if it is the fault of our staff or anyone else
providing the Holiday to you and this may include
the hotel owner and ferry operator. However, the
maximum amount of compensation that we will
pay you is:
- (a) Unlimited in case of death or personal
injury.
- (b) Limited to the amount of the insurance
excess on the holiday insurance package
which we have offered to you if your
property or belongings are damaged.
- (c) Limited to the price of the individual Holiday
if you suffer any other loss or damage.
This is in addition to anything we may pay
you under clauses (a) and (b).
The above represents our only liability to you
and you are advised that we cannot accept
responsibility for loss or damage in respect of
cash/currency/credit cards/ passports/ jewellery/
mobile phones/cameras/other electronic
equipment or personal items.
17. Rules & regulations
You agree to abide by our rules and regulations
in force from time to time. In particular, you agree
not to smoke or to consume alcoholic beverage
while travelling on our coaches.
Any serious breach of our rules and regulations
or unreasonable conduct by you will entitle
us to refuse a booking or exclude you from
the remainder of the Holiday and you will be
responsible for your own costs and ours.
Fitness to travel:-
We accept your booking on the basis that you
have told us about any disability that you suffer
and any reason that could make it unwise for
you to travel. If you are disabled or maybe unfit
to travel you should provide full information at
the time of booking. You must check that this
information appears on the special section of the
booking form.
18. Special Requests
If you have any special requests for services not
included on the holiday price - for instance low
floor bedrooms or special diets - you must notify
these to us at the time of booking. Please check
these are detailed on your holiday tickets.
We will do our best to provide for your
requirement, however, special requests cannot
be guaranteed. Requests for the carriage of
wheelchairs will normally be accepted, but may
be limited on certain holidays. Requests for
the carriage of lightweight motorised scooters/
wheelchairs cannot usually be accepted as a
result of health & safety legislation.
Important notes
Travelling abroad
If the Holiday involves travel outside of the UK and you
are a British citizen then you must bring your passport
with you. If you are not a British citizen you should check
whether you require a visa.
National Holidays cannot be held responsible for any
passenger travelling without proper documentation.
If the Holiday involves travel outside the UK you should
obtain a European Health Insurance Card. This will ensure
that you can obtain medical treatment if you become ill.
You can obtain an EHI Card from the Department of Health
on-line or by telephone.
Exchange rates
Details for this brochure were compiled in September
2018. An aggregated exchange rate of 1.10 Euro has been
applied to all costings.
Protecting your money
We have taken out a financial bond with the Bonded
Coach Holiday Group of the Confederation of Passenger
Transport (CPT). This means that in the unlikely event that
we become insolvent and have to cancel the Holiday, you
will be able to obtain a refund.
If you have a complaint
If you have any complaints during the Holiday it is
essential that you notify the supplier of the service and
you must tell the coach driver/courier as soon as possible.
Your driver/courier will try to resolve the problem for you. If
the coach driver/courier has not been able to resolve your
complaint you should write to us explaining what your
complaint is about within 21 days after the Holiday. Except
in respect of death or injury caused by negligence, we
regret that we cannot accept liability for any claims which
you do not notify to us within 21 days.
Single Bedroom Supplements
Whilst many of our selected hotels levy varying charges for
single bedroom occupancy National Holidays has adopted
a policy of spreading these charges equally across our
holiday programmes, thereby (subject to availability)
allowing single bedroom allocation on all departures. For
certain longer holidays special single room supplements
may apply.
Single bedroom occupancy supplements for most holidays
are as follows:
| UK Holiday | Europe & Ireland |
|---|
| 2 days | £14 | |
| 3 days | £18 | £40 |
| 4 days | £22 | £50 |
| 5 days | £24 | £60 |
| 6 days | £34 | £70 |
| 7 days | £34 | £85 |
| 8 days | £34 | £95 |
| 9 days | | £100 |
| 10 - 11 days | | £120 |
| 12 - 13 days | | £140 |
| 14 - 15 days | | £150 |
Child Reductions
Children are welcome on all holidays and short breaks -
unless specifically designated "adult-only".
A reduction of 20% on the advertised price is normally
available to all children aged 2-12 years inclusive when
travelling with at least one adult per child.
Special additional child reductions may be available on
certain holidays. Infants aged below 2 years may travel
free of charge but cannot be guaranteed an individual
coach seat and separate arrangements may be required
for the provision of a cot. Please ask at the time of
booking. Some European legislation advises that when
travelling all children/infants should have an individual
seat on the coach available to them.
A nominal charge will therefore be applicable for a
reserved coach seat for any infant travelling on any
continental break.
Pre-existing Illness or Disability
Whilst National Holidays will always reasonably fulfil a
duty of care to all travellers, it is the responsibility of the
client to make proper contingency for any pre-existing
illness or disability. National Holidays will provide advice
and guidance regarding the suitability of any holiday on
an individual basis, but cannot be held responsible for any
circumstances arising from a failure to disclose any illness
or disability which may render the holiday unsuitable or
untenable.
Clients travelling against medical advice may jeopardise
their right to any claim under the terms of their holiday
insurance policy.
Luggage
There is normally no restriction on the amount of luggage
taken on any holiday, however, a maximum weight of
20kg per item should be observed.